Frequently Asked Questions

We understand you may have questions before starting treatment—and we are here to make things clear. Below, you will find honest, easy-to-follow answers about our services, appointments, treatment process, and what to expect at Crawley Physiotherapy Clinic. If your question is not listed, feel free to get in touch.

General Clinic Questions

What should I expect on my first visit?

On your first visit, we begin by listening. We take time to understand your symptoms, how they affect your daily life, and what outcomes matter to you. We ask about your health history, posture, movement habits, and work or lifestyle patterns that may affect your condition.

Then, we assess how your body moves—looking at joint control, muscle activity, and alignment. Based on this, we explain what we find using clear, simple language. If it is safe and clinically appropriate, we begin treatment in the same session. You will leave with a clear plan, practical advice, and a better understanding of what is happening and what to expect next.

How long is each session?

Your first appointment is usually between 45 and 60 minutes. This allows enough time to understand your symptoms, complete a full assessment, and start treatment safely. We never rush the process, and you will have time to ask questions and understand your plan.

Follow-up sessions normally last between 30 and 45 minutes. This depends on your condition, your goals, and the type of treatment needed on that day. Each session is shaped to what your body needs and how you are progressing.

What conditions do you treat?

We treat a wide range of musculoskeletal and movement-related conditions. This includes back pain, neck tension, shoulder stiffness, and joint restrictions. We also manage nerve-related problems like sciatica, carpal tunnel, and pinched nerves.

Chronic pain conditions such as tension headaches, fibromyalgia, and long-term postural strain are also common. We support recovery after surgery or injury, and help with long-standing movement issues that affect daily life. Sports injuries, muscle imbalances, and performance limitations are addressed with specific rehab plans.

No matter the condition, we look at the whole body. We assess how different parts work together, not just where the pain is. Our goal is to restore function, reduce stress, and support long-term recovery.

What should I wear to my session?

Please wear loose, comfortable clothing that allows easy movement. You may need to remove or adjust certain items so we can assess your posture, joints, or muscle activity.

If we are working on a specific area, such as your back or shoulder, we may ask you to expose that region. You are always covered where possible, and your privacy is respected at all times. Feel free to bring a vest, shorts, or other clothing that makes you feel comfortable.

Will treatment start on the first visit?

Yes, if it is safe and clinically appropriate, treatment will begin during your first session. After we complete your assessment, we explain what is happening and what type of care is most suitable.We only begin hands-on treatment if it fits your case and you feel ready. If more time is needed to understand complex symptoms, we may focus the first visit on testing and planning. You will always leave with clear advice and next steps.

What happens during a follow-up session?

Each follow-up session builds on your last. We check how your body has responded to treatment, review your symptoms, and reassess key movement patterns or joint function.Treatment is then adapted based on your progress. This may include hands-on therapy, rehabilitation exercises, breathwork, or posture training. We always explain each step and update your plan as needed.

Will I get exercises to do at home?

Yes, most treatment plans include simple, targeted exercises to support your progress between sessions. These are based on your specific condition, not a general routine.We guide you on how to perform each movement correctly. The exercises are easy to follow, do not need special equipment, and focus on building strength, mobility, or control. Home care helps you stay involved and speeds up recovery.

How many sessions will I need?

The number of sessions depends on your condition, how your body responds, and your personal goals. Some issues improve in just a few visits, while others need a longer programme.We always review progress and adjust your plan as needed. You will never be asked to book unnecessary sessions. Our aim is to help you recover fully and stay well with the right amount of care.

What should I do after my session?

After your session, it is best to take it easy and allow your body time to process the treatment. You may feel looser, lighter, or slightly sore depending on the techniques used. This is normal and often a sign that your body is adjusting.We may give you simple movements, stretches, or breathwork to do at home. These help reinforce the changes made during treatment and keep your progress moving forward. Stay hydrated, move gently, and avoid overloading the area treated for the rest of the day.

If you feel unsure about anything, we are here to help. You can contact us with any questions or feedback after your visit.

How do I prepare for my session?

Getting ready is simple. Wear loose, comfortable clothing that allows you to move freely. If we are treating an area like your shoulder or lower back, it helps if that area is easy to access.Bring any previous medical reports, scan results, or referral letters if you have them. These are not required but can give us more context. Most importantly, come with an open mind and let us know what you feel, what you hope to achieve, and what matters most to you.

What if I am nervous or unsure about treatment?

It is completely normal to feel nervous, especially if this is your first time seeking care. We understand that trust takes time, and we will guide you gently through each step.You will never be pressured or rushed. We explain everything in plain language, check in with you during treatment, and only proceed when you feel ready. Your comfort, safety, and understanding are always our top priorities.

Treatment-Specific Questions

What is the difference between physiotherapy and osteopathy?

Physiotherapy and osteopathy both aim to reduce pain and restore movement, but they approach the body differently. Physiotherapists often focus on muscle control, joint mechanics, rehabilitation, and structured exercise. They use movement-based tests to guide recovery.Osteopaths use a whole-body approach that focuses on structure and how it affects function. They assess the flow of movement through joints, fascia, and muscles, often using hands-on techniques to restore balance. At our clinic, both approaches work together for better outcomes.

What techniques do you use during treatment?

We use a wide range of manual and movement-based techniques depending on your condition. These may include joint mobilisation, soft tissue release, myofascial therapy, dry needling, trigger point work, or cranial techniques.We also use movement retraining, breathwork, and posture correction when needed. Every method is chosen based on your body’s response, not a fixed routine. Your care is always individual and goal-focused.

Is treatment painful, and what should I expect during a session?

Most treatments are comfortable, but some techniques may cause mild soreness or pressure. This often happens when working with tight or sensitive areas. Any discomfort is brief and always within safe limits.During your session, we explain each step and check how your body responds. You will never be pushed beyond your comfort. After treatment, you may feel lighter, looser, or mildly achy as your body adjusts.

What is myofascial release, and how does it help?

Myofascial release is a hands-on technique used to treat tight or stuck fascia—the thin connective tissue that surrounds your muscles and joints. When fascia becomes restricted, it can limit movement, cause pain, or create tension in other areas of the body.We use gentle, sustained pressure to release these restrictions. This helps improve blood flow, reduce pain signals, and restore natural movement across the muscle chains. Myofascial release can be helpful for chronic pain, postural issues, and recovery from long-standing injuries. It often brings lasting relief when other treatments have not worked.

Can treatment help with nerve pain or sciatica?

Yes, we regularly treat nerve-related pain, including sciatica. Sciatica is usually caused by irritation or compression of the sciatic nerve, which can lead to pain, numbness, or weakness in the lower back, hip, or leg.We assess how your body moves, how your joints and muscles behave under load, and how the nervous system is involved. Treatment may include manual therapy, nerve gliding techniques, breathwork, and postural correction. Our goal is to reduce irritation, restore nerve mobility, and help the surrounding muscles work in better balance.

We also guide you on how to move safely, improve core control, and avoid positions or habits that may worsen the problem. With the right care, most cases of nerve pain improve significantly without the need for injections or surgery.

Is treatment safe during pregnancy?

Yes, treatment is safe during pregnancy when provided by a qualified practitioner who understands the changes a pregnant body goes through. We adapt every session based on your stage of pregnancy, how you are feeling, and what symptoms you are experiencing.Common issues we treat include pelvic pain, lower back tension, rib restriction, neck tightness, and poor sleep due to discomfort. We use gentle techniques such as soft tissue release, breathing work, and joint mobilisation. These are applied with care to reduce pain and improve function without putting pressure on the baby or sensitive areas.

You are always supported, and we explain what we are doing throughout the session. Our aim is to help you move better, feel more comfortable, and prepare your body for birth and beyond.

Can I continue gym or sport while receiving treatment?

In many cases, yes. Staying active can support your recovery if the activity is safe and well-matched to your condition. We assess how your body is responding and guide you on what movements to modify, reduce, or continue.You may need to change intensity, technique, or rest certain areas while strengthening others. We design your plan so it fits your sport or training goals without making symptoms worse. Our aim is to keep you moving safely, build resilience, and support long-term performance.

What is breathwork and how is it used in therapy?

Breathwork involves training how you breathe to improve movement, posture, and nervous system function. Many people breathe shallow or unevenly, which can affect spinal stability, stress levels, and even pain sensitivity.We assess your breathing patterns and teach techniques like diaphragmatic breathing or paced breathing. This helps activate the vagus nerve, reduce muscle tension, and improve how your core and ribs move. Breathwork is often used alongside manual therapy and movement training to support deeper, longer-lasting results.

How do you decide which technique to use?

We begin by listening to your symptoms and goals, then assess how your body moves, holds tension, and responds to pressure. Every technique is selected based on what your body needs that day.We use clinical reasoning to decide whether you need soft tissue work, joint mobilisation, breathwork, or movement-based care. We do not follow a fixed script. Your treatment is always adapted to how your body responds in real time and what gives you the best outcome.

What is cranial osteopathy?

Cranial osteopathy is a gentle, hands-on technique that focuses on the subtle movements of the skull, spine, and nervous system. It is used to calm the body, release tension, and support the body’s natural healing responses.This approach can be helpful for headaches, jaw tension, postural strain, stress-related pain, and nervous system overload. It is safe, non-invasive, and deeply relaxing. We use it when your body needs a quieter form of care to reduce sensitivity and restore balance from within.

What is dry needling, and how does it help with pain or muscle tension?

Dry needling uses fine, sterile needles inserted into tight or irritated muscles. These areas are often called trigger points. The goal is to release tension, improve blood flow, and calm overactive nerve signals.It is especially useful for chronic muscle pain, stiffness, and movement restrictions that do not respond to stretching or massage alone. The technique can feel like a small twitch or dull ache, and most people notice reduced pain and better movement within a few sessions. It is always used with care and only when clinically appropriate.

Do you use spinal manipulation, and is it safe?

Yes, we sometimes use spinal manipulation when it is safe, appropriate, and likely to help. It involves a quick, controlled movement of a joint to improve mobility, reduce tension, or relieve pain.Spinal manipulation is not used on everyone. We assess your condition, medical history, and comfort level first. If it is not suitable or you prefer not to have it, we use other effective techniques. Your care is always based on trust, consent, and what works best for your body.

Bookings and Payments

How do I book an appointment?

Booking an appointment is simple. You can book online through our website at any time or call the clinic during working hours to speak with our team directly.

If you are not sure which service or practitioner is right for you, we can guide you based on your condition and goals. Once booked, you will receive a confirmation email with the details of your session and how to prepare.

Can I reschedule or cancel my appointment?

Yes, you can reschedule or cancel your appointment if needed. We ask that you give us at least 24 hours’ notice so we can offer the time to another patient.

You can make changes by calling the clinic or using the link in your confirmation email. If you cancel with short notice or do not attend, a cancellation fee may apply. This helps us keep appointments running smoothly for everyone.

What payment methods do you accept?

We accept a variety of payment methods for your convenience. This includes debit and credit cards, bank transfers, and contactless payments.

Payment is usually taken at the end of each session. If you have any questions about billing or need an invoice for insurance, just let us know and we will be happy to assist.

Areas We Cover

Saxonbrook, Cross Keys House,
14 Haslett Ave W,
Crawley RH10 1HS,
United Kingdom

Saxonbrook, Maidenbower Square,
62 Queens Road,
Crawley, West Sussex RH10 7QH,
United Kingdom